The Canterbury Journey

  • Canterbury Cathedral
  • £13,800,000
    Total Value
  • NLHF Heritage Grant

The Canterbury Journey represents a major five-year development of the Cathedral. The programme will conserve and safeguard this beautiful building’s heritage for future generations and enrich the experience of those who visit. This essential work is possible thanks to a Heritage Lottery Fund total grant of £13.8 million and the generosity of trusts and individuals in the UK.

During the course of The Canterbury Journey, the western end of the Cathedral is being restored and enhanced with repairs to the West Towers, Nave roof and Christ Church Gate and landscaping designed to significantly improve access and bring visual coherence to the South Precincts. See updates on the Physical Works here. A new Welcome Centre will provide information, ticketing services and a shop with a free to enter Viewing Gallery offering stunning never-before-seen views of the Cathedral and Precincts and interpretation. A purpose-built Community Studio will host a range of community activities and events. New interpretation trails, exhibitions, online resources and a multi-media guide will open up access to the Cathedral’s historic treasures. Find out more about these here.

Tricolor was commissioned to create the Activity Plan for the £19.4m NLHF funded Canterbury Journey project. This involved close collaborative working with the Learning and Participation Team at the Cathedral to undertake wide-ranging consultation, develop partnerships for delivery, and pilot and test a range of activities and workshops ideas. As a very high profile venue with multiple stakeholders which all had to be balanced. To do this we developed excellent working relationships with the project team to ensure the right people were involved at the right times and the consultation in particular was carefully managed.

Existing audience data was analysed and gaps identified by comparing against census data and other demographic and profiling systems (e.g. Audience Agency) so that a strategy to reach under-represented audiences could be devised. Tricolor worked closely with the Cathedral team and other consultants from the outset to ensure that all consultation was joined up and comprehensive. Tricolor then set about consulting widely internally and externally, once the Consultation Plan and its subjects and themes were approved.

The Cathedral has many staff and volunteers and their views were gathered via face to face sessions, focus groups, hard copy and online surveys. Current visitors and users were consulted via email, hard copy and online surveys. Non-visitors are often harder to reach and engage but this was done by identifying the ‘gatekeepers’ of relevant community groups and focusing on social media engagement in key areas in Kent such as Shepway and Swale (areas which experience higher levels of deprivation within the county).

Against the backdrop of the Round 1 bid, the audiences of the project were refined through consultation, barriers identified and the Activity Plan was then developed to maximise engagement with these audiences.

Our bespoke, collaborative approach to project working. Tricolor’s consultation planning approach is unique in the sector and combines an engaging mix of traditional, digital and audience development approaches.

We consulted with over 1000 people including local teachers, groups, stakeholders and pilot sessions were delivered throughout the summer. The activity plan was submitted on time having undergone robust testing and community collaboration. It was developed using an interactive process with the Cathedral team and by researching what has worked well or not in other similar settings.

Consultation, Activity Planning

Project timeline

  • 2015

  • 01/07/2015

    Contract Began

Exciting futures ahead

Tricolor team

Meet the team behind this project...

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